Frequently Asked Questions
At what age is the youngest you will accept a dog?
All of our visitors must have received three rounds of their puppy shots at least 10 days prior to visiting our facility. The age at which that happens can vary slightly, but is generally around 16 weeks.
My dog is not fixed. Is that a problem?
We are more than happy to host intact dogs. We do, however, require all male dogs over 7 months of age to be 4 weeks post neuter prior to participating in any group play activities. Intact males will receive regular one-on-one walks during boarding. Unfortunately we cannot board or accept unspayed females over 6 months of age.
Are there any breed restrictions?
Absolutely not! We make no assumptions (good or bad) about any dog’s temperament, and base their approval for daycare solely off of their evaluation. Furthermore, any dog can board with us – even if they don’t pass the temperament test – as long as they are friendly towards our staff. Learn more about our temperament evaluations at the link below.
I’ve heard that some facilities rotate dogs in and out for daycare. Is that the case here?
We have four daycare yards between two buildings plus several walking yards, so it’s not usually necessary that we split up playtime. Unless it would be in your dogs best interest to take a break (over or under-heated, grumpy, sick, etc.) they would spend their entire day outside with their friends! Please note that our daycare schedule for our boarding guests does vary from our drop-off daycare guests.
What happens if I drop my dog off for daycare and there is a thunderstorm?
During inclement weather in which thunder and lightning is spotted, we bring all of the dogs inside. They’ll still have plenty of room to romp around with their friends in one of our indoor play areas! Otherwise, if it is just raining, the pups are permitted to stay outside. There are several covered areas that would allow to them to stay dry if they prefer! Our daycare building that opened in 2017 does have indoor/outdoor play areas so we have playtime “covered” rain or shine.
What about extreme temperatures?
We keep all of our smaller guests inside if temperatures are below 40 degrees. Larger pups are a bit more resilient, so we’ll let it drop a bit lower before corralling them indoors. At the other end of the spectrum, as far as these sizzling Alabama summers go, all of our daycare yards are equipped with fans, shaded areas, misting fans, and loads of water-for both drinking AND playing! So there are plenty of ways for your pup to stay cool. Of course, in either of these situations, our staff will be keeping an eye on everyone to ensure nobody is too chilly or overheated—if that were the case, they’d be brought indoors so they could get back to a comfortable temperature. Our daycare buildings are set up with indoor/outdoor play areas that have heat and AC available.
What would my dog’s day look like if she came to board at your facility?
Our day begins at 6:30 a.m. when the kennel staff arrives. At that time, all of our guests are let outside for a quick potty walk before being brought back to their kennels for breakfast. If your dog is able to participate in daycare, they’d be given some time to complete their meal, and then put back out in the yard to play with their friends. All dogs come in mid-day for nap time and then will have potty breaks before dinner time. After the evening meal, it’s back outside for a final play time break and potty time. Tuck in time is between 6-6:30 p.m. All guests are escorted to their suites, given fresh water, a final belly rub or kisses goodnight and then it’s lights out.
Don’t worry—our guests who are not eligible for group play aren’t just cooped up in their kennel! They’ll receive 3 to 4 potty walks throughout the day as well as human interaction with our staff.
What can I bring from home?
We can accept 2 comfort items from home (a blanket and a favorite toy is usually a good option). If you dog has a sensitive tummy they are welcome to bring food from home and/or treats and any medication they may need. The only items we request you leave at home are rawhide chews and certain bones that can become hazardous. We have bowls, beds, and everything else they would need during their stay.
Do I need to bring food for my dog?
This is entirely up to you! If your dog is on a special diet, has a sensitive tummy, or you’d simply like to keep them on their normal food, you are certainly free to bring it along. We’ve had visitors bring everything from standard dry dog food to entire rotisserie chickens – so we’re glad to offer your pup whatever is necessary to keep them on their regular routine! We do ask that all food from home be pre-bagged by meal if possible.
If you choose to have your dog eat what is on our menu they will receive a high quality multi formula dry food. Our choices for in-house food would be one of 2 formulas: Victor Multi Pro or Tops Prime Edge. You can learn more about Victor brand at the link below. Tops Prime Edge is formulated for all seasons. A natural source of Glucosamine and Chondroitin. Omega 3 & 6 fatty acids for healthy skin and coat. Made in the USA! No corn, no wheat, no soy and no gluten.
Are y’all able to administer medications?
Absolutely! We even keep cheese and peanut butter on hand to help those pills go down a bit easier. Our kennel supervisors are trained to deliver injected medications as well.
What if I have a question or need to check on my dog, and the front desk is closed?
While our kennel staff is here 12 hours a day 365 days a year the front desk does have specific office hours. If you need to reach us during off hours you can call and leave a voicemail at 205-397-3647, send us an email at email@example.com, or send us a message through Facebook messenger. We do have designated on-call staff checking messages and will respond as quickly as possible.